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Learn the Cutting Edge of Service Management Solutions
Free Whitepaper. IBM Service Management solutions help organizations leverage ITIL best practices and better develop visibility, control and automation. Download this white paper to learn more about how comprehensive IBM Service Management solutions can help your organization compete in today's marketplace.
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Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
Free Whitepaper. Tips and tricks to help PBX users optimize their business phone setup. This article serves as the first step to understanding your PBX and maximizing your company’s productivity using an IP PBX. These tips and tricks will help PBX beginners optimize their business phone setup, as well as make users familiar with some PBX functionalities they might have overlooked or underused.
Highlights include:
Call Accounting System
Best Uses for Voice Mail
Consolidating
Total ‘Business Intelligence’ Integration
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Patch Management: Building an Effective Patch Management Process
Free Whitepaper. Patch management can be described as effective policies and procedures designed to address information system vulnerabilities and to secure and keep secure affected systems. Timely patching of every organization’s information technology systems is critical to maintaining the operational availability, confidentiality, and integrity of information assets. For an organization to succeed at effectively managing its system patching, an organization-wide Security Vulnerability and Patch Management Program must be in place and consistently applied. This white paper presents the essential elements for an effective Security Vulnerability and Patch Management Program and provides advice on managing the patching process for optimum security.
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VoIP for Small Business: Compare the Top 9 Vendors
Free Whitepaper. VoIP for Small Business: Compare the Top 9 Vendors. Looking for a VoIP Provider? Get the basics on what you should look for when researching a VoIP solution and compare the top vendors in the market. Recently updated with new provider info! Find out what company is right for you. Compare VoIP companies like AT&T, Aptela, Vocalocity, Packet8 and more. Get all the information you need to compare these leading service providers in one place. VoIP News takes a careful look at the most desired features to give you the information you need.
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Windows Vista® Readiness: Engaging the Pros
Free Whitepaper. Microsoft Windows Vista® — the biggest event in five years in the PC industry — is now underway. Launched between November 2006 and January 2007, Vista will eventually become a part of your world. Whether you have decided to embark upon the Vista migration journey or are holding off on making a decision for another 6 months, you’re probably asking, “What impact will Vista have on my organization?” This white paper provides a summary of how an on-demand desktop management solution can help as you prepare for the journey into the Vista frontier.
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Top Ten Things to Know About Data Protection
Free Whitepaper. According to the 2006 CSI/FBI Computer Crime and Security Survey, 46% of companies reported a laptop loss or theft. The damage to a corporation due to the loss of data can result from the stolen data being used by competitors, loss of customer confidence resulting in lower sales, and negative publicity lowering the corporate value. Data protection is fast becoming part of the IT arsenal to combat data loss/theft. It can significantly reduce the amount of damage done by the above negative outcomes and their associated costs. This white paper outlines the top 10 things you should know about data protection.
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Phone System Buyer’s Guide: 10 Things to Look For
Free Whitepaper. Phone System Buyer’s Guide: 10 Things to Look For. Download our guide to purchasing a phone system so you will know what to look for when researching your solution. Considering a new phone system for your business? The Phone System Buyer’s Guide from VoIP-News provides you with all of the information you need to make a more informed decision.
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PBX for the Enterprise: Buyers Guide
Free Whitepaper. Outgrown your old phone system – in terms of size, functionality and technology? The typical reasons for upgrading to an IP PBX system for any enterprise or divisional group are to replace outdated equipment; to save money; to add in new and needed functionality or because the old system can't keep up with growth. A modern IP PBX system can actually solve all these problems simultaneously – a great benefit but also a headache since the range of features and functionality on offer is overwhelming.
The VoIP News Buyer’s Guide for Enterprise IP PBX Systems covers the market, background information, technology, standards and the features and services that are critical and important to enterprises. In it you will learn everything you need to know to evaluate competing offers from both established vendors like Cisco, Nortel and Avaya, and cutting edge vendors like Shoretel and Fonality.
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Accurate BI is Critical to Your Business Survival
Free Whitepaper. The days of nursing along a patchwork of legacy and add-on systems are over. Only companies deploying a fully integrated and scalable business intelligence system will thrive. Learn how not to make fatal decisions based on faulty data. Read this special report from The Economist.
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Storage Virtualization and the Enterprise Virtual Array
Free Whitepaper. IT professionals are always looking for better ways to access and protect data. Organizations are seeking technologies that reduce costs and enhance the management of their rapidly growing storage requirements. Storage virtualization is one of the most exciting and beneficial solutions for storage management. Virtualization technology allows companies to respond quickly to ever-changing storage capacity requirements. This white paper presents an overview of the different layers of virtualization, why this technology has tremendous merit in the area of networked storage, implementation methods of virtualization, and the significant benefits provided by this approach to data storage.
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IBM Deeper Insight
Free Whitepaper. Download this IBM whitepaper to arm your company with merchandising, marketing and store strategies that have deeper customer insight. Don't get left behind with your out dated processes as your competition turns to giving the customer a differentiated experience. IBM provides you with the key tools for the future of your business. Access this free whitepaper now.
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Gain More Business Value from Compliance Spending
Free Whitepaper. This paper describes how IBM Service Management can effectively address compliance issues with a strategy for IT governance. It shows how organizations of all sizes can achieve a streamlined, automated approach to compliance management that aligns IT processes with business goals.
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CRM Buyers Guide
CRM Buyers Guide. Free Comparison Chart. Learn what a Hosted CRM system can do for you, and understand what issues you should consider during your decision-making process. Today’s Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom and-pop shops of yore – except with high-tech-analytics apabilities,collaborative platforms and automated processes. By gathering information from multiple data sources and storing it in a centralized location, a hosted CRM solution provides a holistic view of a customer in real time. Armed with this insight, a company’s management, sales and service people can better generate leads, target top customers, manage marketing campaigns, drive sales and boost customer satisfaction.
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10 Questions to Ask When Choosing a Midmarket ERP Solution
Free Whitepaper. With any technology, the vendor's job is to try to sell you their product, and they may rely on promises, superlative language and sparkling product demos to try to sway you. And with the midmarket ERP landscape crowded with players vying for your business's dollar, the prospect of choosing the right solution can seem even more daunting. But armed with these 10 questions, you'll be able to see through the hype and narrow down a few vendors that can really deliver what you need.
This white paper addresses topics such as:
Integration with current technology infrastructure
The feasibility of a vertical solution
Addressing a vendor's long-term strategy
Register today to download this free white paper and learn more.
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VoIP Call Center Buyer's Guide
Free Whitepaper. Implementing the right call-center solution is a key factor in keeping your customers happy, as it is often their first line of contact with your company's sales or support agents. And with the advent of VoIP, call centers can run more inexpensively and efficiently than ever before. Learn everything you need to know about choosing a VoIP call-center solution in this Buyer's Guide.
This white paper addresses topics such as:
* Major vendors
* Basic and advanced features
* Cost
Register today to download this free white paper and learn more
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